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Recommendation & Overall Rating
Explanation: When the multidisciplinary care team is seen to work together and communicate well, patients feel they are in good hands. Patients overall experience will determine their recommendation to family, friends and community members.
Explanation: Nurses play a crucial role in providing quality care and responding to patients’ needs. When interacting with patients, nurses should be courteous and friendly, accommodate patients’ needs where possible, and keep patients informed about their treatment and care.
Explanation: When interacting with patients, Doctors should be courteous and respectful. Doctors should acknowledge patients’ fears and address their concerns, and keep them informed about their condition.
Responsiveness of Staff
Explanation: Patients should be attended to promptly when requesting assistance via the call button. Promptly assisting patients on request is key to the quality of care and patient safety.
Explanation: Patients pain management should be controlled during their stay. The prescribed pain medication should be administered timeously, as per the prescription.
Explanation: In a hospital setting, various tests, treatments and medications form part of a patient’s overall treatment plan. The patient needs to understand the treatment plan and the medication prescribed
Explanation: We aim to provide an ideal environment for nurses and other healthcare staff to deliver their care effectively. A space that is clean, comfortable and free of noise and distractions.
Explanation: The discharge procedure is an important step in the patient’s continued care. Nurses and doctors convey important information about continuing recovery at home. This should allow patients to feel confident in their ability to resume their daily routines either on their own or with the support of a caregiver.